Terms and Conditions of Service

In the event that any server IP address assigned to the Client is listed in SpamHaus, Abuse.ch, URLHaus, or any comparable blacklist, the Service Provider reserves the right to immediately suspend the affected server without prior notice.

The Client shall refrain from engaging in any unlawful or unauthorized activity that may expose the assigned IP address, including, but not limited to, malware distribution.

If the Client uses third-party servers, proxy networks, or similar services to conceal the origin of such activities, such activity shall not be attributed to the Client's use of the Service Provider's resources.

The Service Provider shall only process Digital Millennium Copyright Act (DMCA) notices or equivalent copyright infringement claims originating from within the jurisdiction of the Slovenia. Notices submitted from outside this jurisdiction shall not be processed.

The Client shall at all times comply with the laws and regulations of the Slovenia. Any activity targeting governmental entities or related institutions, whether domestic or foreign, is expressly prohibited.

The use of any Service for initiating, participating in, or facilitating Distributed Denial of Service (DDoS) attacks is strictly prohibited and shall constitute grounds for immediate suspension or termination of Service.

While bandwidth is provided without predetermined limits, usage is subject to a fair use policy. In cases where the Client's consumption of network resources is deemed excessive and detrimental to overall service performance, the Service Provider reserves the right to apply manual limitations to the affected VPS or dedicated server.

The Client acknowledges that anti-DDoS protection mechanisms are active on the Service Provider's infrastructure. Such protections may interfere with port scanning or similar activities, and the Service Provider shall not be held liable for any resulting limitations. Disabling anti-DDoS protection is not permitted.

Should the Service Provider receive an abuse report from governmental bodies, law enforcement agencies, or similar authorities, the Service Provider will liaise with the Client to determine the most appropriate resolution, subject to applicable laws.

The Client shall not engage in any activity intended to disrupt, degrade, or compromise the integrity or availability of the Service Provider's infrastructure, including but not limited to denial-of-service (DoS) attacks.

At 0xHost, customer satisfaction and transparency are priorities. Please review our refund policy below:

Finality of Payments:

All payments are generally considered final. Refunds will not be granted if our Terms and Conditions are violated under any circumstance.

Exceptions and Discretion:

While payments are final, exceptions may be considered at our sole discretion under extraordinary circumstances. Customers are encouraged to contact support to discuss eligibility if they believe an exception is warranted.

Service Downtime:

If your VPS or dedicated server remains offline for a continuous period of 7 days due exclusively to an issue on our end, and we are unable to provide any solution or alternative service, you will be entitled to a refund equal to your most recent invoice for the affected service.

Non-Delivery:

If your VPS is not provisioned and delivered within 24 hours of payment confirmation, you are automatically eligible for a full refund of your payment for that service. Please note that dedicated servers may require longer provisioning times; this exception for 24-hour delivery applies exclusively to VPS services.

How to Request a Refund:

To request a refund in line with the above conditions, please contact our support team with your relevant account and service details. Requests are reviewed on a case-by-case basis and responded to within a reasonable time frame.

Refund Method:

Approved refunds will be issued via the same payment method used for the original transaction, typically in cryptocurrency for most clients.

Contact:

For any questions or concerns regarding this policy, please reach out to our support team.

This policy is subject to change. Please refer to this page for the latest version.